Privacy Policy

HomeRasoi (“HomeRasoi,” “we,” “us,” or “our”) operates the website and related services that allow you to browse menus, place orders, and manage meal plans for delivery in the greater Houston, Texas area. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.

By using HomeRasoi, you agree to this Privacy Policy. If you do not agree, please do not use our services. This policy is designed to work alongside our Terms of Service.

1. Information we collect

1.1 You provide directly

• Account & profile: name, email address, phone number, and password (stored securely by our authentication provider; we do not store your password in plain text).
• Orders & preferences: meal selections, plan type (e.g., one-time or weekly), delivery dates and windows, dietary preferences, spice level, allergies or notes you choose to share, and messages you send through in-app messaging.
• Delivery & payment: delivery addresses (street, unit, ZIP, instructions), order history, and payment-related information you provide (for example, payment method selections such as Zelle or cash on delivery, and communications about payment status).
• Support & feedback: information you send when you contact us or submit feedback or reviews.

1.2 Automatically collected

• Device & technical data: browser type, general device information, IP address, and timestamps—used for security, fraud prevention, and to improve reliability of our services.
• Cookies & similar technologies: we use cookies and local storage as needed to keep you signed in and to operate the site (for example, session cookies through our authentication service). You can control cookies through your browser settings; disabling certain cookies may limit sign-in functionality.

1.3 Optional location & address tools

If you use optional address autocomplete powered by Google Maps Platform, your typed input may be sent to Google under Google’s terms and privacy policy to suggest addresses. We configure such tools to prioritize U.S. addresses where applicable.

2. How we use information

We use the information above to:

• Create and manage your account and authenticate you.
• Process, prepare, fulfill, and deliver orders; communicate about status, delays, or issues.
• Operate weekly plans, cutoffs, reminders, and related features you enable.
• Send transactional or service emails and (where you opt in) SMS or WhatsApp notifications.
• Improve our menu, operations, and customer experience; conduct internal analytics in aggregated form.
• Detect, prevent, and address fraud, abuse, or security issues; comply with law and enforce our terms.

3. Legal bases (EEA/UK visitors)

If data protection laws in your region require a “legal basis,” we rely on contract (to perform our services), legitimate interests (security, improvement, and communications that are not marketing), consent where required (e.g., certain marketing messages), and legal obligation where applicable.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who assist us under strict confidentiality and data-processing terms, including:
  • Supabase — cloud database, authentication, and related infrastructure for storing and processing account and operational data.
  • Vercel (or similar hosting) — serving our website and application.
  • Resend (or similar email delivery) — sending transactional and notification emails when configured.
  • Twilio (or similar) — SMS or WhatsApp messages when you enable those channels and we have configured them.
  • Google — if you use Google sign-in or optional Maps/Places features, subject to Google’s policies.
• Professional advisors (lawyers, accountants) where necessary, under confidentiality.
• Authorities when required by law, legal process, or to protect rights, safety, and security.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may transfer as part of that transaction, subject to this policy or equivalent protections.

5. Retention

We retain information for as long as needed to provide the services, comply with legal obligations (such as tax or accounting rules), resolve disputes, and enforce agreements. Some data may persist in backups for a limited period after deletion.

6. Security

We use industry-standard administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure; we encourage strong passwords and protecting your account credentials.

7. Your choices & rights

Depending on your location, you may have the right to:

• Access, correct, or update your profile and addresses through your account where available.
• Request deletion of your account—contact us if you need help; some records may be retained where required by law.
• Object to or restrict certain processing, or request portability, where applicable laws provide these rights.
• Withdraw marketing consent at any time (transactional messages may still be sent).

California residents: California law may grant additional rights (including to know, delete, and opt out of “sale” or “sharing” as defined by law). We do not sell personal information for money. To submit a request, contact us using the information below.

8. Children’s privacy

Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take appropriate steps to delete it.

9. International users

HomeRasoi operates primarily in the United States. If you access our services from outside the U.S., you understand your information may be processed in the U.S. where privacy laws may differ from your country.

10. Third-party links

Our site may link to third-party sites (for example, messaging or payment instructions). Those sites have their own policies; we are not responsible for their practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the app, email, or a notice on our site. Continued use after changes means you accept the updated policy.

12. Contact us

For privacy-related questions or requests, contact us through the channels listed on our website (for example, WhatsApp or email shown in the site footer), or write to the business address on file for HomeRasoi in Houston, Texas.

Disclaimer: This Privacy Policy is provided for transparency and operational use. It does not constitute legal advice. For regulated or high-risk processing, consult qualified counsel.