Terms of Service

Welcome to HomeRasoi. These Terms of Service (“Terms”) govern your access to and use of our website, ordering flows, customer and staff portals, and related services (collectively, the “Services”). The Services are operated by HomeRasoi for fresh, home-style Indian vegetarian meals — primarily weekday pack pickup and catering — in the greater Houston, Texas area.

By creating an account, placing an order, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility & accounts

You must be able to form a binding contract in your jurisdiction and meet any minimum age requirements in your region (typically at least 18, or older if required locally). You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use.

2. Service description

HomeRasoi provides a platform to browse published menus, build weekday packs or catering orders, choose a pickup site and pickup day within our published windows, and communicate about orders. Menus, prices, pickup sites, hours, and cutoffs may change; we strive to display accurate information but occasional errors may occur. If we offer delivery again in the future, additional terms for that fulfillment method will be shown at checkout.

3. Orders, pricing & payment

• Acceptance: an order is not confirmed until we (or our systems) acknowledge it and you receive confirmation according to our operational workflow. We may decline or cancel orders for operational, safety, fraud-prevention, or capacity reasons.
• Pricing: prices shown at checkout or on the site apply unless clearly stated otherwise. Taxes or fees, if applicable, will be disclosed where required.
• Payment: available payment methods (such as Zelle, Venmo, Cash App, or cash at pickup) will be presented at order or account setup. You agree to pay all amounts when due and to provide accurate payment information.

4. Pickup sites, windows & cutoffs

Pickup is limited to the sites and hours we publish (for example Channelview and Montrose). Order-by cutoffs (for example, evening cutoffs for next-day pickup) are part of our operations; missing a cutoff may move an order to the next eligible date. You are responsible for collecting your order during the published window and for keeping contact details accurate so we can reach you.

5. Weekly plans & subscriptions

If you enroll in a weekly or recurring plan, the Services may include features such as auto-renewal, skip days, or plan changes subject to published deadlines. You agree to review plan settings in your account and to any cutoffs we display for changes. Failure to meet a cutoff may limit changes for a given pickup day.

6. Cancellations, changes & refunds

Cancellation, change, and refund rules depend on order status, timing relative to our cutoffs, and operational feasibility. Where permitted, we will work in good faith to accommodate reasonable requests. Unless required by law, refunds are not guaranteed for orders already prepared or handed out, or for missed pickups due to customer unavailability after the window closes.

7. Food safety & allergies

While we take kitchen hygiene seriously, meals are prepared in a shared kitchen environment. If you have a severe allergy, you assume the risk of trace exposure unless we explicitly agree in writing to a different arrangement. You are responsible for reviewing ingredients and communicating dietary needs through the channels we provide.

8. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems, other users’ accounts, or non-public data.
• Interfere with or disrupt the Services, including by automated scraping that overloads our infrastructure.
• Misrepresent your identity or affiliation, or place fraudulent orders.

We may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms others.

9. Intellectual property

The Services, including branding, text, graphics, menus, and software, are owned by HomeRasoi or our licensors and are protected by applicable law. You may not copy, modify, or redistribute our materials except as allowed by law or with our prior written consent.

10. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

11. Limitation of liability

To the fullest extent permitted by law, HomeRasoi and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Services. Our aggregate liability for any claim relating to the Services is limited to the amounts you paid us for the order(s) giving rise to the claim in the twelve months before the claim.

12. Indemnity

You agree to indemnify and hold harmless HomeRasoi and its operators from claims arising out of your misuse of the Services, your breach of these Terms, or your violation of any law or third-party right.

13. Changes

We may update these Terms from time to time. The “Last updated” date above will change when we do. Continued use after changes means you accept the updated Terms. Material changes may also be communicated in-product or by email when appropriate.

14. Contact

Questions about these Terms: use in-app Kitchen messages or the contact details published on homerasoi.com.

Disclaimer: These Terms are a practical template for a small business and are not a substitute for legal advice.